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Q: Do you do weekend cleans?
A: We do not currently offer weekend cleaning appointments.
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Q: Do you do evening cleans?
A: We do not currently offer evening cleaning appointments.
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Q: Do you do cottage turnover cleans?
A: Yes, but our cottage turnovers for the 2023 season are currently fully booked.
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Q: Do you provide linen services?
A: Yes, but laundry must be on-site and/or a second set of linens to swap out. We charge for linen services hourly. Additional charges apply for off-site linen services.
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Q: Do you charge for travel?
A: We charge $0.20/km for travel outside of Kincardine unless we have a cleaner in your area. You can view a list of cleaners and their areas from our online booking page. If your area is not listed, please select the closest town to you.
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Q: Do you clean in ______ town?
A: Our cleaners will travel to practically any town or city within Grey and Bruce counties (within reason), but travel charges will apply.
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Q: What kind of cleaning supplies do you use?
A: Our cleaning supplies are made with all-natural products and are safe for children, pets, pregnant and breastfeeding women, and individuals with allergies/sensitivities. If you have an allergy or sensitivity to peach essential oil, please let us know in advance, and we will omit it from our cleaning products before the appointment.
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Q: Do you charge a cancellation fee?
A: Yes. Failure to notify us of a cancellation within 48 hours of the appointment will result in a cancellation fee of $50.
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Q: Do you charge tax?
A: Yes. Taxes are applied to all products, services or fees included in our services.
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Q: What are your rates?
A: As of May 14th, 2023, our current rate is $42.50/hour per cleaner for residential cleaning services and $47.50/hour per cleaner for commercial cleaning services. Taxes and additional charges may apply.
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Q: Can I request specific tasks to be completed during my cleaning appointment?
A: Yes. Upon booking the appointment, you can add any notes for what you would like completed. Our cleaners can see these notes on the appointment so that they prioritize tasks accordingly.
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Q: How will the cleaner get into the house if I'm not home?
A: Upon booking the appointment, our system will e-mail you a client information form to complete. Within the form, it leaves an area to provide us with a keycode if you have an electronic lock. You can also use this space to provide us with the combination if you use a lock box to access the key. If you require us to have a physical key to gain access to the property, please contact us or write in the information form where you will leave a copy of the key for your cleaner to find, and we can store it securely for them between cleaning appointments.
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Q: Will you clean if I have pets?
A: Yes. When you are sent the client information form, please specify if you have any pets and if there are any specific instructions regarding your pets while our cleaners are at the property. (If pets can go outside or not, etc.)
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Q: Do you currently have availability for regular bi-weekly cleans?
A: Yes. On the online booking page, please select the cleaner for your area, and we can set the appointment as a repeating appointment within our system once the client information form is completed.
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Q: Why do you require a card on file in the service agreement?
A: We ask for a card on file in case of cancellations or unpaid/late invoice payments. We will not charge your card on file unless there is an appointment cancellation or an invoice has not been paid within 72 hours of the date of service. You can also add in the client information form whether you would like us to charge the card on file for invoices automatically. We do not have access to your payment information, which is stored through an encrypted payment provider service.
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Q: Do you give refunds?
A: We do not offer refunds for services provided. If you are unsatisfied with your clean, please contact us as soon as possible so we can resolve the issue.
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Q: Can I request multiple cleaners at once?
A: Yes, but our website does not allow for the booking of multiple cleaners during the same time slot. Please contact us if you have a larger project that may require more than one cleaner.
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Q: How long is a standard clean?
A: Our cleans are blocked in 4-hour sessions with one cleaner. If additional time is required, we will contact you to discuss any additional charges beforehand. For first-time cleans, it can take a few appointments to achieve a full clean of the entire space, depending on the level of maintenance required and the space size.
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Q: Will I still be invoiced for 4 hours if the cleaner is there less time?
A: No. We have access to the clock-in and clock-outs for our cleaners. You will only be invoiced for the exact time a cleaner is at the location.
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Q: Do you clean all rooms of a house?
A: Out of respect for our client's privacy, we will not enter any rooms with a closed door (unless otherwise specified by the client). Please ensure doors are left open to rooms you would like cleaned.
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Q: How do I pay for the cleaning services?
A: After the cleaning services have been provided, you will be sent an invoice via e-mail. The invoice can be paid directly through the e-mail itself via debit/credit card, gift card or afterpay (if enabled for your client file). We also accept payments via e-transfer to peachycleankincardine@gmail.com and can mark the invoice as paid once the transfer is received. We can also keep a payment method on your client file to charge for recurring services. Any tips added are given directly to the cleaner(s) who provided the services.
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